netwyman

Real User Monitoring (RUM) is one of the two fundamental constituents of Digital Experience Monitoring (DEM), the other one being Synthetic monitoring. DEM is defined by Gartner as an availability and performance monitoring discipline that supports the optimization of the operational experience and behavior of a digital agent, human or machine, as it interacts with enterprise applications and services. Limitations of RUM C ompared to more superficial approaches to Web monitoring, RUM’s attention to detail will generate for X number of users X times the data, so 100 users result in 100 times more transaction datasets. This level of precision naturally results in a more accurate diagnosis of end-user experience, both individually and in collective segmentations, but responding to specific issues can prove unwieldy if your tools lack the capacity to conduct RCA ( root-cause analysis ) and to generate intelligent, prioritized decision analytics — leaving the bulk of data analysis and next...

Real User Monitoring: Real User Monitoring, or RUM, is a type of monitoring technology for digital businesses that analyzes customers’ digital experiences by looking at exactly how online visitors are interacting with a website or application. Real User Monitoring analyzes everything from page load events to HTTP requests to frontend application crashes. It’s also known as digital experience monitoring, real user measurement, user monitoring, end-user experience monitoring or RUM. The most well-known example of website traffic analytics is Google Analytics, or GA, which tracks certain types of interaction between your users and your website or webapp. GA can track page views, click paths, browser types, and traffic sources but is it really telling you how satisfied your users are? GA does a good job of giving you high-level data about your end users’ digital journey, where they come from, what pages they access, and so on. However, it doesn’t collect the data you need to easily assess ...